---
title: "How to top up a travel eSIM in DualLine | DualLine"
description: "Add an eligible data package to your delivered eSIM. Review price and validity, follow the order state and keep the installed profile."
canonical: "https://dualline.co/esim/guides/top-up"
---

# How to top up a travel eSIM in DualLine

Open your delivered eSIM in DualLine and review the top-up options offered for that line. Compare data, validity, activation conditions and final price before confirming. Follow the order's actual delivery state and keep the installed profile; a top-up and a new eSIM purchase are different operations.

## Add data to the right eSIM

1. Open the delivered line

  Choose the existing eSIM you intend to extend.
2. Review its top-up

  Read the offered allowance, validity and final price.
3. Check the result

  Use package history and allowance information after delivery.

Use the top-up tied to the selected eSIM rather than purchasing another profile unintentionally.

## Find the eSIM you already have

Open your delivered eSIM and confirm that it is the line you want to top up. Compare destination, order details and current package information.

Use the top-up options actually offered for that eSIM. Not every package has the same extension or renewal choices.

## Compare the new package before paying

Read data amount, duration, start policy and final price. Check whether the added package has its own activation and expiry conditions.

A top-up can add rights to the existing line without being the same product as a new eSIM. The displayed offer defines what changes; do not infer a reset of every previous expiry date.

Top-up and new purchase

| Choice | What to review | Installation |
| --- | --- | --- |
| Top-up for an existing eSIM | The exact line, added rights and validity rules | Retain the existing profile unless instructed otherwise |
| New eSIM purchase | A separate package and delivery | Use the new order's own supplied installation method |

- [Buy a separate travel eSIM](https://dualline.co/buy-esim)

## Follow payment and delivery separately

After confirming a purchase, follow the actual order state. A completed payment screen and delivery of the added package are separate stages.

If delivery is still processing or unclear, keep the order reference and check the existing purchase rather than making another payment to test it.

## Read package history and usage

After delivery, use the package history and allowance information shown for the line. A total allowance and a specific package's activation state can describe different things.

Usage readings can update late. Check the last update and the relevant package rather than assuming that an unavailable value is zero or that every added package has already started.

## Keep the installed profile

Top-up is not a reason to delete a working eSIM. Retain the line while checking the offer, delivery and connection.

If the top-up options are empty, or a paid order is unclear, use support with the existing reference. Review the purchase's refund conditions without assuming that troubleshooting determines eligibility.

- [Contact DualLine support](https://dualline.co/support)
- [Read refund and cancellation terms](https://dualline.co/refund-cancellation)

## Your take-away checklist

- Choose the correct delivered eSIM.
- Review top-up options for that line.
- Compare added data, validity and final price.
- Follow the order state after payment.
- Check package history and update time.
- Keep the installed profile.

## Common questions

Can every eSIM be topped up?

Use the options actually offered for the selected line; package eligibility and available offers can differ.

Do I need to install another QR?

A top-up for the existing line normally uses its retained profile. Follow any specific installation instruction provided for the order.

Does top-up reset the expiry?

Read the added package's validity and start rules. Do not assume all existing packages receive a new expiry date.

Should I pay again if delivery is taking time?

Check the existing order first and contact support if it is unclear, before making another payment.

Why is the total data different from a package's status?

The line's total allowance and each package's activation/usage state are separate information. Review package history and update time.

## Sources and support

Use the manufacturer’s current instructions for your device and the selected package’s details for its terms.

- [Apple — Travel with eSIM](https://support.apple.com/en-us/118227)

[Contact DualLine support](https://dualline.co/support)  ·  [Refund and cancellation terms](https://dualline.co/refund-cancellation)

## Your next step

[### How much mobile data do you need for travel?

Estimate travel data from trip length and your daily usage. Compare 1GB or 5GB with your needs, and allow for calls, video, downloads and hotspot.

 Read guide](https://dualline.co/esim/guides/how-much-data-for-travel) [### Two lines. One deliberate data choice.

Understand travel eSIM data roaming, your home line and automatic data switching. Review settings before departure and after returning home.

 Read guide](https://dualline.co/esim/guides/data-roaming) [### Your eSIM is not connecting. What next?

Distinguish eSIM delivery, installation, network and data-usage problems. Follow a focused troubleshooting checklist and prepare useful support details.

 Read guide](https://dualline.co/esim/guides/not-connecting) [### Unlimited eSIM data and hotspot: what to compare

Read unlimited travel eSIM fair-use, speed and hotspot terms. Share the intended data line and include connected-device use in your allowance.

 Read guide](https://dualline.co/esim/guides/unlimited-data-and-hotspot)